 | Verify that your TV is on the
right output channel (i.e., 2, 3, or 4).
|
| To fix a rolling picture, adjust
the "vertical hold" on your TV.
|
| If you picture leans to the side,
adjust the "horizontal hold" on your TV.
|
| If your screen appears snowy,
verify that the converter is plugged into a working
outlet. |
| If you have no picture or sound,
verify that the electrical outlet is working.
|
| If your picture shrinks, your TV
may have an overloaded circuit, or the problem may
be caused by your electric company. |
I am experiencing signal problems,
what do I do?
If you experience
a problem with picture or signal quality, you should
review your television and/or VCR owner's guide for
proper adjustment. If the problem does not clear up,
please feel free to call
the Flamingo TV
Support
Center.
You can expect a response within 24 hours from when you
submitted the form to us.
In order to correct the problem, we
may need access to your premises. If required, a
service call will be scheduled at a time convenient to
you. We will make all reasonable efforts to resolve any
complaints you have concerning the quality of our
signals promptly and efficiently.
I see double images or "ghosting"
on my TV. What should I do?
Be sure all
connectors are tight on the TV, VCR, converter or video
game. (Never use a wrench to tighten a connector on your
equipment. It could cause severe damage to your TV, VCR
or video game.)
I set my VCR timer to tape a
program and it did not work. Why?
Check to see if
your television and VCR are on channel 3 or 4. Also, be
sure the analog converter is tuned to the channel you
wish to record. If you want to tape a locked channel,
you must clear all lock options to allow the set-top box
to tune to and display that channel.
My cable is out. What should I do?
Please check to see if the electricity
is on, the television is plugged in and that your TV is
on the correct channel if you have a converter or VCR
hooked up. If you have a converter box, make sure that
there is a channel number lit up in the channel window.
If you have a digital box and there is a "0" in the
channel window, the box is not able to receive
information.
Check all televisions in the house to
determine if the problem exists on all sets or just on
the one television. If there is no signal to any set,
it is most likely a problem outside of your home. You
can also check with your neighbors to determine if it is
your area that is experiencing a problem or if it is
primarily affecting your residence.
Please call your customer service
number for assistance and to report the outage. You can
obtain the phone number for your local service area from
your monthly bill.
What can I do if I am having
problems getting reception?
Check all cable
connections to make sure they are tight. Check all
wires for fraying or any other damage, such as animals
chewing on the wire or furniture sitting on the line.
Make sure that your TV is on the proper channel to work
with your converter box and/or VCR. To determine if the
reception problem is originating inside or outside of
your home, remove the cable from the converter box and
plug it directly into the TV. If the reception is fine,
then the problem is inside your house. When you call
Comcast, let the customer account executive know the
steps you've taken so that he/she can notify the service
technician.
What do I do if my TV set has
poor color?
Most TV sets come
with color and tint controls. These controls can be
adjusted to the personal preference of the viewer.
Why won't my remote control respond
when I press a key?
It could be
because the remote is not operating in cable mode. Press
CABLE and try to change channels. If nothing happens,
take the batteries out, put them back in, and try again.
If the remote still doesn’t work, press the upward
triangle button on the front of the converter box. If
the channel changes, then most likely you have a faulty
remote. The batteries – or the remote itself – may need
to be replaced.
