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Internet FAQ   

Quick Fixes To Common Internet Problems

bullet E-mail Problems
bullet Problems Getting On-Line
bullet Problems Accessing a Web Site
bullet Problems with Web Site Features
bullet Modem Troubleshooting
bullet How does the cable connect to my computer?
bullet How to setup Internet Explorer
bullet How to setup Outlook Express



E-mail Problems

  1. Check to make sure your user name and password are in lower case and correctly entered.
  2. Check to make sure your account hasn't been deleted and is set-up correctly.
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Problems Getting On-Line

 

  1. Check to make sure cable modem is plugged in and the lights are on.
  2. Unplug cable modem and plug back in, then reboot your computer. Many times this will solve your connection problems.
  3. Check to make sure your web browser is set-up correctly
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Problems Accessing a Web Site

 

  1. Sometimes web sites change their URL addresses or close their site all together. Thus, hyperlinks may not always be updated or deleted right away. If you typed in the URL make sure that you have typed in the correct URL, or try searching for a new URL via a web index.
  2. In some cases you may be required to register and even pay a fee before gaining full access to a particular web site.
  3. If you are using software to monitor or block access to particular resources that may be considered inappropriate for children, disable this application to access the site you wish to access.
  4. The web site that you are attempting to access may be overloaded or down. Try again later.
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Problems with Web Site Features

 

  1. Web sites may contain Java applets, Active X controls, Java Script, or other advanced features that your web browser cannot process, check to make sure your browser supports these features and that they are activated.
  2. Download the latest version of your web browser.
  3. The web site that you are attempting to access may be overloaded or down. Try again later.
  4. Web browsers at times require an additional plug-in to allow certain features to work properly. Some sites provide a link to download any plug-ins that you may need. Web browsers such as Microsoft Internet Explorer will attempt to download any plug-ins you may need.
  5. In some cases virtual memory applications that allow your computer to operate as though it has more RAM can interfere with some web browsers. To correct this problem, disable the software and upgrade your computer with actual RAM.
  6. The web site may contain nonstandard HTML or unusual scripting that can only be interpreted by a specific web browser. These web sites generally indicate the web browser needed in order to view these pages best.
  7. The web site may simply contain erroneous or corrupt code.
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Modem Troubleshooting

Motorola SB5100

 

Motorola SB5100 Cable Modem

Key

Item

Description

1

Standby

 Button Press this button to suspend the Internet connection (Ethernet and USB ports remain active for the local area network).

When the Standby button is activated, all other LEDs turn off.Press this button again to enable the channel connections for transmitting and receiving data.

The Standby button offers Internet security.

Key

Item

When Flashing

When On

2

Power

Startup diagnostics in process.

The cable modem is powered on.

3

Receive

Receive Scanning for a receive (downstream) channel connection.

The downstream channel is connected.

4

Send

Scanning for a send (upstream) channel connection.

The upstream channel is connected.

5

Online

Scanning for a network configuration server connection.

The network connection is acquired.

6

PC/ Activity

Transmitting or receiving data.

A device, such as a computer or hub, is connected to the USB or Ethernet connectors on the back panel.

7

Standby

This light does not flash.

Press the Standby button and the light is on indicating the Internet service is suspended. The connections to the Local Area Network remain active. When this light is on, all other lights are off. The Standby button offers added Internet security.

 

Motorola SBG1000

Please note: This modem Includes a built in Router, Firewall, print server and VPN service. FlamingoTV Broadband Internet only supports the Cable Modem feature of this product.

Motorola SBG1000 Wireless Cable Modem Gateway

Item

Light

Flashing

On

1

RX (Receive)

Scanning for a receive (downstream) channel connection

The downstream channel is connected

2

TX (Transmit)

Scanning for a send (upstream) channel

The upstream channel is connected

3

LNK (Link)

Scanning for a network connection

The startup process is complete and the SBG1000 in online

4

Transmitting or receiving data

There is no solid on state

5

Data transfer to printer

Printer is connected

6

Wireless activity

Wireless feature is functioning normally

7

USB activity

There is a proper USB connection

8

Activity

Ethernet activity on the port

 

9

10 100

No flashing mode

 Indicates the LAN connection speed:
bullet Amber for a 10Base-T connection
bullet Green for a 100Base-T connection

10

Half Full

No flashing mode

 Indicates the LAN port duplex mode:
bullet Amber for half duplex
bullet Green for full duplex

11

Link 1 to 5

No flashing mode

There is a proper Ethernet connection to the port

12

Data transfer over phone line using HPNA

There is no solid on state

13

No flashing mode

The SBG1000 power supply is working properly

 

Motorola Modem Troubleshooting
1. Power LED - Off
Cause Possible Remedy
  1. Power cord connection on the back of the modem loose or unplugged.

     

  2. Standby enabled

 
bullet Check outlet
 
bullet Reseat power cord at rear of modem and wall outlet.
 
bullet Turn Standby Off, by pressing the button
2. Power LED - Flashing for longer than 15mins
Cause Possible Remedy
Modem is initializing
bullet Reset Modem,
 
bullet Turn modem Off and On again,
 
bullet If LED continues to blink for longer than 15 minutes, contact the Technical Support on 717-8519 or 717-8512
3. Receive LED - Flashing for longer than 45mins
Cause Possible Remedy
Modem cannot lock on to Downstream Channel
bullet Check Coax cable connection on rear of modem
 
bullet Reset Modem,
 
bullet Turn modem Off and On again
 
bullet If LED continues to blink for longer than 45 minutes, contact the Technical Support on 717-8519 or 717-8512

 
4. Send LED - Flashing for longer than 30mins
Cause Possible Remedy
Modem cannot lock on to Upstream Channel
 
bullet Reset Modem,
 
bullet Turn modem Off and On again,
 
bullet If LED continues through the above states for longer than 30 minutes, contact the Technical Support on 717-8519 or 717-8512

 
5. Online LED - Flashing for longer than 10mins
Cause Possible Remedy
Modem cannot register on the cable network
 
bullet Reset Modem
 
bullet Turn modem Off and On again
 
bullet If LED continues to blink for longer than 10 minutes, contact the Technical Support on 717-8519 or 717-8512

 

If it doesn't seem to be working please feel free to call the Flamingo TV Support Center.

 
 
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